VZLA Brand Shipping Policy

Last updated: September 9, 2026

At VZLA Brand, we want you to know what to expect when placing an order. Below are our processing times, shipping options, and delivery information.

Order Processing

Orders are processed and shipped within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding holidays. We do not process or ship orders on Saturdays, Sundays, or holidays.

Processing time is separate from the carrier’s delivery time. Selecting expedited shipping does not shorten order processing time.

Any different shipping schedule for a preorder or special-release item will be stated on the product page before purchase.

Shipping Methods and Delivery Times

Available shipping methods depend on your delivery address and will appear at checkout.

Estimated transit times after your package is handed to the carrier are:

• UPS Ground: 3–5 business days.

• UPS Express: 1–3 business days.

Free standard shipping uses the standard service selected for your order. It does not include express delivery.

Delivery times are estimates and may be affected by weather, carrier disruptions, holidays, or other circumstances.

Shipping Costs and Free Shipping

Free standard shipping is available on U.S. orders of $85 or more.

For other orders and expedited shipping, available rates are displayed at checkout before you complete your purchase. Rates depend on your order, destination, and selected shipping method.

International Shipping

International shipping is available only to destinations supported at checkout. If no shipping option appears for your address, we cannot currently ship to that destination.

International delivery times vary by destination, shipping service, and customs processing. Domestic delivery estimates do not apply to international orders.

Customs duties, import taxes, and clearance fees may apply. Unless collected at checkout or expressly included in your order, these charges are the customer’s responsibility.

The U.S. free standard shipping offer does not apply to international orders.

Order Tracking

Once your order ships, you will receive an email containing your tracking information.

Tracking may not update immediately after the shipping label is created. Updates become available as the carrier receives and scans your package.

Shipping Delays

If we cannot ship your order within the stated processing period, we will notify you, provide a revised shipping estimate, and explain your options to accept the delay or cancel for a full refund.

We will obtain your consent to a delay when required by applicable law. If we cannot fulfill your order, we will notify you and issue a refund.

For delays after shipment, contact us so we can help investigate with the carrier.

Shipping Address Changes

Please review your shipping address carefully before completing your purchase.

If you need to make a correction, email vzla@vzlabrand.com immediately with your order number and the correct address.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, we will contact you to discuss the next steps and any applicable reshipping costs.

Lost, Damaged, or Incorrect Orders

If your package appears lost, arrives damaged, or contains an incorrect item, email vzla@vzlabrand.com as soon as possible.

Include your order number, a description of the issue, and, where relevant, photos of the item and packaging. Please retain damaged items and packaging while we investigate.

We will work with you and the carrier, where appropriate, to determine a suitable resolution, including a replacement or refund when applicable.

Contact Us

For shipping questions or help with your order:

VZLA Brand
Email: vzla@vzlabrand.com