Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at vzla@vzlabrand.com. Please note that returns will need to be sent to the following address:
10171 NW 58 ST
Unit 12
Doral, FL 33178
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vzla@vzlabrand.com.
Return shipping
If you’re returning an item because you changed your mind, including a change of size or color, you arrange and pay for the return shipping. We recommend using a trackable service, because we can only refund items that reach us.
Original shipping charges are not refunded on change-of-mind returns, except where local law requires otherwise.
If something is wrong with your order
If your item arrives defective or damaged, or if we sent you the wrong item, email us at vzla@vzlabrand.com within 30 days of delivery with your order number and a photo. We’ll replace it or refund it, whichever you prefer. In most cases you won’t need to send anything back, and you’ll never be out of pocket for a mistake on our side.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for the direct cost of returning the goods.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vzla@vzlabrand.com.
Orders in Venezuela
VZLA Brand sells in Venezuela through an authorized distributor, an independent business that buys from us at wholesale and resells in the country. An order arranged through the WhatsApp number shown on our Venezuela page (+58 414 332 6012) is a purchase from that distributor, not from VZLA Brand, and it does not go through the checkout on this website. The distributor sets its own prices, confirms what it has available, collects payment, and handles delivery inside Venezuela.
This policy applies to purchases made through the checkout on vzlabrand.com. It does not apply to orders placed with the distributor. For those orders, exchanges, returns, delivery, and any related costs are set by the distributor and are agreed with you over WhatsApp before the order is confirmed. Please ask before you pay. Promotions available at checkout on this website, including free shipping on U.S. orders of $85 or more, do not apply.
If you bought from the distributor and cannot resolve a problem with them, write to us at vzla@vzlabrand.com. We cannot refund a payment we did not receive, but we will work with the distributor to get it resolved.
Pedidos en Venezuela
En Venezuela, VZLA Brand vende a través de un distribuidor autorizado, un negocio independiente que nos compra al mayor y revende en el país. Un pedido hecho por el WhatsApp que aparece en nuestra página de Venezuela (+58 414 332 6012) es una compra a ese distribuidor, no a VZLA Brand, y no pasa por el checkout de este sitio web. El distribuidor fija sus propios precios, confirma qué tiene disponible, cobra y hace la entrega dentro de Venezuela.
Esta política aplica a las compras hechas en el checkout de vzlabrand.com. No aplica a los pedidos hechos con el distribuidor. En esos pedidos, los cambios, las devoluciones, la entrega y cualquier costo asociado los define el distribuidor y se acuerdan contigo por WhatsApp antes de confirmar el pedido. Pregúntale antes de pagar. Las promociones del checkout de este sitio web, incluido el envío gratis en pedidos de $85 o más dentro de Estados Unidos, no aplican.
Si compraste con el distribuidor y no logras resolver un problema con él, escríbenos a vzla@vzlabrand.com. No podemos devolver un dinero que no recibimos, pero trabajamos con el distribuidor para resolverlo.
